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Job Location | | Brisbane | | Role | | IT Help Desk | | Employment Type | | Full Time | | Title | | IT Specialist | | Description | IT Specialist • Vibrant and expanding Insurance Company
• Fantastic Opportunity
• Great Team environment A&G Insurance Services, a new and growing player in the motor and home insurance market, (Budget Direct is our leading brand) has an exciting opportunity for an IT Support Specialist – Level 2, to join our team. We employ more than 650 employees across Australia with our head office in Toowong, Brisbane.
Reporting to the General Manager Technical Infrastructure, this roles core responsibility is to maintain the company’s desktop environment to the highest level. This includes but is not limited to level 2 Desktop Support, problem determination and resolution, installation, administration, maintenance and project work.
Duties:
• Provide timely and professional Desktop Support
• Perform administration, maintenance, installation and configuration
• Perform user and systems administration, maintenance, installation and configuration
• Complete IT Support and Infrastructure projects work
To succeed in this role it is essential you have the following skills and experience:
Technical
• Commercial (minimum 2 years) knowledge and experience supporting users on Windows XP in a Windows 2000/2003 Active Directory environment
• An IT related tertiary qualification and/or relevant industry certifications
• Skills in problem determination and resolution of desktop hardware, software, peripheral and networking issues
Other skills and experience highly regarded:
• Lotus Notes
• CITRIX Application Delivery
• CISCO Networking LAN/WAN
• Windows 2003 server administration and support
• IBM System x and Storage
• IBM iSeries operations and/or support
• RedHat Linux administration
• AVAYA IP Telephony
Personal Attributes:
• Focused on quality customer service and outcomes
• A conscientious and motivated self-starter who pays attention to detail and demonstrates initiative
• Flexible attitude with the ability to work in a team environment or independently without supervision
• Ability to manage and prioritise multiple tasks in a fast paced environment
• Excellent written and verbal communication skills
What We Can Offer You In Return:
In return we a can offer you an extensive employee benefits package, which includes but is not limited to fortnightly massages, health promotion program, discounts on a range of retail outlets, theme parks and much more…!
If you have a proven track record in this field and believe that you are the right person for this exciting challenge, then please press the ‘apply now’ button to submit your application.
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