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mason00 发表于 22-3-2014 12:44
是吗？我知道一般七天之内有问题销售商是直接换的，超过一般都是给工厂检查的，不能直接换
http://www.accc.gov.au/consumers ... claim-a-remedy-from
Who to claim a remedy from
Products
You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.
The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
The retailer can’t refuse to help you by sending you to the manufacturer or importer.
You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees:
acceptable quality
matching description
any extra promises made about such things like performance, condition and quality
repairs and spare parts - the manufacturer is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumer’s goods) are available for a reasonable time after purchase unless you were told otherwise. How long is ‘reasonable’ will depend on the type of product.
You are only entitled to recover costs from a manufacturer or importer, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss.
ACL里具体相关条款找不到了 = =|||
杯具 = =||
应该是保修期内，给retailer, 然后retailer 帮你送去给manufacturer修。他们负责运费之类的。 |
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发表于 22-3-2014 11:02:25
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发表于 22-3-2014 11:18:48
发表于 22-3-2014 11:24:49
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