As visa applications are processed through multiple computer systems, it is necessary to have more than one file number for each file. Both the numberstarting with CLF and the number starting with BCC are your file numbers.It is only necessary to quote one of these numbers in correspondence withthe department. Please be aware that this email inbox is reserved for submitting documents.Any queries should be directed through either the contact us section of thewenbsite (follow the links to post lodgement enquiries) or thepost-lodgement enquiry phone line.