National Australia Bank won’t say when the payment troubles afflicting its customers and clients at other banks will be resolved, hours after the problems first surfaced.
Customers of NAB and a string of other banks have said they did not receive their usual pay transfers this morning. ANZ Bank, CommBank, and Westpac customers whose employers bank with NAB have also reported problems.
The issue for NAB comes just months after an extensive failure prevented thousands of people from receiving their funds in late 2010.
As of 11.30 am, eastern Australian time, the bank was apologising to customers via Twitter, while a note on NAB’s internet banking site, said: "NAB is currently experiencing some delays, some transactions may not be appearing in customer accounts and some account balances may not be up to date."
The bank would continue to update the public as more information becomes available, it said.
"We are working to rectify the situation and apologise for any inconvenience this may cause," the bank said.
One Hobart-based customer said he didn’t receive $8000 worth of payments, the first part of which was due early Thursday.
“I suspect (the problems) started yesterday morning as payroll and deposits have failed Thursday and Friday,” said NAB customer Dylan Parrant.
Sydney-based St George Bank customer Yasmin Border, meanwhile, said she had not received her pay because her employer banked with NAB.
"It's pretty annoying that my rent is going to be late because of NAB who I am purposely not with because of all the issues that they have," she said.
Customers at Citi, HSBC, St George and Macquarie Bank have also been hit by the NAB-related payment glitch.
NAB的什么系统哇，居然出这等事
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