SYDNEY - CONTACT CENTRE OFFICER / APS 3 - PN 60007740 (SEVERAL)
Opening Date: 17 Jul 2008
Closing Date: 03 Aug 2008
NSW STATE OFFICE
$45,694 - $49,662
Contact Officer: Tina OOMMEN (02) 9032 4991
Position Description
Position Number:
Classification:
Job Title:
Division/Region:
Branch:
Section/Unit:
Salary: 60007740
APS LEVEL 3
CONTACT CENTRE OFFICER
NEW SOUTH WALES STATE OFFICE
VARIOUS
VARIOUS
$45,694 - $49,662
Note:
* THE WORD LIMIT FOR EACH CRITERION RESPONSE IS STRICTLY 350 WORDS - THIS IS INCLUSIVE OF ANY DOT POINTS UNDER EACH OF THE CRITERION.
TEXT THAT IS INCLUDED OVER THE 350 WORD LIMIT WILL NOT BE ASSESSED.
* Applications close Sunday, 3 August 2008 at 11:30pm - AEST.
Overview:
Several positions are available at the APS3 classification. The majority of the positions are in the NSW Contact Centre which is located in Sydney CBD. The NSW Contact Centre provides a range of visa, migration and citizenship information to clients.
Specific Duties:
As a contact centre officer, you will work in a fast-paced environment and your duties will include answering client telephone enquiries about a wide range of visa types, migration and citizenship products, helping clients to lodge 'decision ready' applications. You will also be required to book appointments, promote the department's preferred electronic communication and service channels, and perform some administration duties if required. There are also some administration support/ client services positions available.
For all positions, you must have good oral and written communication skills, the ability to interpret and explain complex information, sound judgment and decision making skills, the ability to work in a team environment and a commitment to develop your work related skills and knowledge. Call centre or customer service experience is desirable but not essential. Recent graduates are encouraged to apply.
Selection Criteria:
1. Contributes to strategic thinking
• Describe a situation that demonstrates your ability to explain a process to a client in order to further their understanding of a particular issue and make an informed decision.
2. Achieves results
• Describe a situation in which you made a contribution towards a change in processes or practices at work.
3. Supports productive working relationships
• Provide an example that demonstrates your ability to identify and meet the needs of clients from diverse backgrounds.
4. Displays personal drive and integrity
• Describe a situation in which you have taken action to address a particularly difficult problem or obstacle.
5. Communicates with influence
• Tell us about a time when you had to engage in negotiation to help resolve a disagreement.
6. Demonstrates professional or technical proficiency
• Describe a situation in which you were part of a group or team and you were able to contribute some new knowledge or skills to help this team perform more effectively作者: 肖家太太 时间: 17-7-2008 13:38
我来顶...虽然我暂时还用不上...作者: tttkoo 时间: 17-7-2008 14:03
中国人要应聘这种位置,难啊!作者: beckyzhou 时间: 17-7-2008 14:47
移民局要入籍了才有希望。。。作者: alinganhua 时间: 17-7-2008 15:10 标题: 英语好的要去试试 中国人不比外国人笨，只要英语听说能力强的一定要去试试。为中国人争光。作者: zhengwei1984 时间: 17-7-2008 17:32
我在移民局有看到过华人员工~作者: jinxinjin 时间: 17-7-2008 18:08 作者: damajia 时间: 17-7-2008 20:06
要做就做CO，掌管生杀大权啊作者: chubbycat 时间: 17-7-2008 21:18
再没人顶对不起ka阿 作者: ufo9799 时间: 17-7-2008 22:58
英语听说能力强?好难啊作者: media000 时间: 18-7-2008 11:22
我老婆去应俜了DIAC的一个职位,最后回复说,要求是citizen.作者: beckyzhou 时间: 18-7-2008 11:37
