Assist users through phone and email support. Troubleshoot complex product usage and installation problems. Reproduce customer issues and escalate to development, as needed. Identify potential product defects and create test cases to reproduce the issues. Document product problems and usage questions through the creation of technotes.
Japanese: Fluent (business level)
English: Intermediate
At least 2 years experience in passion for customer care and customer satisfaction. Previous experience in a customer facing support role is required; preferably in a support role.
At least 2 years experience in strong communication skills, strong planning and organizational skills
At least 2 years experience in independent, proactive, and an excellent team player
At least 2 years experience in a successful track record in developing and managing customer relationships
At least 2 years experience in knowledge of Java, C#, C/C++, or other high level programming languages
At least 2 years experience in knowledge of Windows and Linux operating systems
Basic knowledge of HTTP Requests/Responses
Basic knowledge in Knowledge of DBMS, such as Oracle or IBM solidDB
Basic knowledge in .NET, Eclipse, and Jazz knowledge作者: 飞飞鱼 时间: 2-10-2012 14:07
顶一下.....作者: 滚滚雷声 时间: 2-10-2012 18:47
酱油党路过
不知道薪水如何？