请问面试时被问一些关于BEHAVIOUR的话题时怎么回答呢？

2k4k

最近正在不断投简历面试，接触了不少关于BEHAVIOUR的话题，请问大侠，被问及这些问题时怎么回答比较好呢？
我是IT领域的。投的都是Engineer。
谢谢！

1)  How would you introduce yourself to the client?
2)  Why is it important to use positive phrases with the client instead of words like "cannot" and "do not"?
3)  If an end user is starting to become agitated how would you diffuse the situation?
4)  If the end user is non-technical and there is a problem, why is it important to limit your use of technical language when explaining the situation to the end user?
5)  When attending a job how should you dress and present yourself?
6)  If the end user identifies a problem that is not something that you can help them with what do yo think would be the best way to help the end user resolve their issue?

rommi

这些应该是中介面试的题目吧？
应该没有标准答案吧  自圆其说应该就可以了?

Richard.G

1) 客户需要什么，就偏重那方面介绍。
2) 围绕客户Confidence。
3) 强调客户满意出发。
4) 不同客户有不同的需要，non-technical往往重视的是结果；另外对于non-technical的用户使用too technical的词语，会容易让对方尴尬。
5) 一般正式服装吧，Confidence, interests and good team player.
6)

Step 1: Be frank, and admit this is sth that is more complicated than you expected. If possible, identify/suggest a work-around so that the user can still proceed their business as usual before this problem is fixed up.
Step 2: Assure the end user that you/your company will try their best to solve the problem.
Step 3: Most importantly, make a definite commitment that you will follow-up this matter and get back to the user in regards to it's progress.

感觉你这个职位是Consultant或者Technical Support.  以上是我个人的建议

2k4k

谢谢Richard.G
这个确实是Technical Support