服务商对于服务器故障的update

cello

from :<br>
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<a target=_blank href=https://www.mdwebhosting.com.au/support/index.php?_m=news&_a=viewnews&newsid=131>https://www.mdwebhosting.com.au/support/index.php?_m=news&_a=viewnews&newsid=131</a><br>
<br>Neptune Server<br>
Posted By: Luke On: 13 Dec 2006 10:15 PM<br>
Details 19/12/2006 14:37AEST<br>
The plesk rebuild is progressing well, all users have been added as well as DNS entries with IIS settings now being processed. Some users may be able to view their websites now or shortly, but whilst the rebuild is being completed, the Plesk contol panel has been disabled.<br>
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Also, FTP and email access may not fuction correctly until after the IIS settings have been fully imported and the mailbox permissions and file permissions double checked.<br>
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We estimate the process should be completed sometime tomorrow or early Thursday morning. We thank you for your patience in this matter.<br>
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17-12-2006<br>
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The U.S. Datacenter has finally finished replacing hardware and the server is now accessible to us by remote access. The server has had an extensive amount of hardware replaced including the harddrives, internal cabling, sata & raid controllers as well as having the chasis replaced to ensure that the server continues to remain online now that the hardware that was causing the system to hang has been replaced. Our technicians are currently working to have the server and all services associated with it back online as soon as possible, as there is quite alot associated with rebuilding the plesk control panel this may take some time to fully complete and we will post nofication of completion as soon as we can confirm that the control panel interface & associated websites are accessible to clients.<br>
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The Neptune server is offline. It appears that the drive replacement has not corrected the issue. We are currently in contact with the datacentre to find the issue but at this stage their is not estimated time of getting it back online. You may notice that it drops in and out, this is because it seems to be restarting itself after a period of time. We are doing our best effort to correct this and get it back up and running smoothly.<br>
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16-12-2006<br>
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Datacenter technicians have completed a Rebuild of the raid array after replacing the effected hard drive and raid controller which did not fix the issue. They now believe this is a Windows OS fault and are repairing the Windows installation.<br>
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19:10 15-12-2006<br>
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Upon further investigation, we have noticed a drive failure, causing the system to perform a reboot. The data center is now replacing the faulty drive, we expect to have this server functional within the next 24 hours.<br>
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16:38 14-12-2006<br>
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The server failed upon reboot. Through a series of diagnostic checks, our DataCentre eliminated the possibility of hardware fault.<br>
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As of approx 4:00am AEST, our DataCentre began a Windows Repair.<br>
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Once the repair is completed, the server will be back online and operating as per normal.<br>
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We expect this to be completed later this afternoon.<br>
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We apologise for this inconvience.

十二门徒

不懂为什么不换个服务器，论坛本身人气越来越差，服务器还经常有问题，不知道论坛还能生存多久，我们真的很担忧。

青山

其实就是他们的Raid崩溃了。只好重建存储系统。

老大卫

CELLO辛苦了,不过如果可以,我觉得应该群发邮件向用户解释一下这次事件.不能只有这个公告.服务器不通期间没有指针指向备用论坛或预期修复得公告,大家只能每天试试,干着急.解释一下也是必须得.老大再顶一阵子把

holly2005

这个SERVER真是不行。

cello

There're still some issues, i.e. user can't login, can't access infobox, can't send broadcast etc.<br>
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the temporary forum can't be used this time because it's on the same server that failed. last time it was our database server, so I still can setup a temporary on on web asp server.<br>
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I manually edited some asp files which had solved some problem, but there're just too many files need to be edited and also I don't know even if I edited them all, whether the problem will still exists or not.<br>
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I am contacting service provider at the same time.<br>
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Once everyone can login and post normally. I will start the vote and hopefully we will have a effective administration team ASAP so that we can carry on some jobs to improve this problem.

stan

Cello辛苦了

tyxzh

今天终于可以上来了，前两天干着急呀

cello

test

眼镜高个子

cello 辛苦了。<br>
相信这段时间，很多兔子心里极其焦急。<br>
这种情况一定会对网站的人气有重大影响。<br>
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希望选举后首要任务就是要结束这种噩梦般的日子。<br>
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眼镜高个子

当然对选举也会有很大不利的影响。<br>
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（好象不能编辑自己的帖子。）<br>
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