mysoul 发表于 19-7-2009 15:27:16

自己总结的一些IT实用英语

Asking an end-user what the problem is （适用于Tier 1 Tech Support/Help Desk）

Can you logon to the network?
Can you login to your computer/the domain/the database?
What type of computer do you have?
What operating system/program are you running?
Has that happend before?
Tell me what you've done?
Did you check out your Internet connection setting?
Did you get a pop-up menu?
Did you use XXX instead?
Did you make new configuration change to your system?
What change did you make before you getting this error message?
Did you make the backup?
Did you open up an attachment in your email?
Did you click on the hyperlink in your email?
Did you install XXX application/software?
Do you update your virus protection software regularly?
Have you tried pressing the escape key/rebooting your machine?
Are you sure you're using the right program?
Why did you make the change?
How about the file/database size?
Look at the LED status light on the faceplate. Is it flashing?

大家觉得平时还有哪些句子的使用频率比较高呢，希望大家在此增补～～

black_zerg 发表于 19-7-2009 16:22:59

mysoul 发表于 20-7-2009 10:35:20

原帖由 black_zerg 于 19-7-2009 16:22 发表 http://www.freeoz.org/forum/images/common/back.gif
都这么简单就好了

楼上的兄台，那贴些你的工作英语片段吧，好让大家学习学习哦

浪沧孤客 发表于 20-7-2009 12:17:58

作为同行严重顶lz

half 发表于 20-7-2009 12:20:11

Has that happend before?
I think it should be "Has that happended before?"

Port_1433 发表于 21-7-2009 08:51:11

Bounce your box, then try again, give me a ring if still can't make it...

很多Helpdesk的同学都应该有说过类似的话吧？

[ 本帖最后由 Port_1433 于 21-7-2009 08:52 编辑 ]

mysoul 发表于 21-7-2009 12:35:19

希望大家能回忆回忆自己的工作场景，留下你认为比较有用的句子和大家分享。。
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